Technical support
You encounter a problem with installation, configuration or running of a Vade Retro solution: here you can find information to solve this problem.
Frequently Asked Questions (FAQ)
Contact the Vade Retro Desktop technical assistance
Get back my Vade Retro Desktop activation key
Support ticket
Please read this before you fill in the form:
If you request technical assistance via the online form below, Vade Retro Support department pledge to answer you as fast as possible: Maximum 2 hours for the assignment of the ticket and up to 4 hours after assignment for an answer (during workings days: Monday to Friday from 9am to 18pm GMT).
The technician you are in touch with is the only one who can choose the way of answering you (by email or by phone). It depends on the complexity of the problem's answer.
To access to your current support ticket, please
click here.
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Under French law "Informatique et Libertés" of January 6, 1978, you have the right to access and correct information about you. For more information, please see privacy page of our website at www.vade-retro.com.
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