F.A.Q. Frequently Asked Questions

List of FAQs	Consultations
Uninstallation  Uninstallation of the Vade Retro Toolbar	1644 times
Reinstallation required under Outlook Express  The toolbar disappeared. I reinstall the software but it still disappears each time I do this operation.	1464 times
Mail server rules  I am using mail server rules to move the incoming e-mails. These messages are not filtered.	1457 times
Retrieving my licence key   How can I retrieve my licence key?	1263 times
AVG Antivirus  AVG Antivirus conflict	1175 times
I am asked to close Outlook or Windows Mail  I am asked to close Outlook or Windows Mail even though these both programs are already closed.	1174 times
Wrong installation choice  During the installation, I habe been mistaken because I only use Outlook Express and I ticked for Microsoft Outlook, which I do not use. How can I go back and modify the installation, because this option is useless.	1170 times
Availability of the freeware version  During which period of time can I use the freeware version of the software and wich availability do the updates have?	1160 times
Vade Retro multi-computers  Adjustment of a one-computer licence to a multi-computers licence	1158 times
Does the adjustment to the Version 3 of Vade Retro modify the terms of my subscription?  If I download and install the Vade Retro Desktop 3 version, will my subscription to the updates remain valid, as for the version 2 I was using until then?	1157 times
Virus  How does Vade Retro blocks virus ?	1107 times
Conflict with Bitdefender  Conflict with the antispam software Bitdefender	1100 times
Save my red and green lists  I would like to reformat my hard disk and to retrieve my green and red lists to install them back after the format.	1095 times
Keylogger  Oehook.dll and Vadere~1.exe are detected as keyloggers	1094 times
Blank page when trying to subscribe  Blank page when trying to subscribe	613 times