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F.A.Q. Frequently Asked Questions



In order to help you during the installation, the configuration and the handle of your software, we placed at your's disposal a list of questions the most frequently asked by the users of Vade Retro Desktop.
Following are answers to some of the most commonly asked questions you could ask you while using your software. We advise you to check them before contacting our hotline support.


List of FAQs Consultations
Uninstallation 
Uninstallation of the Vade Retro Toolbar
1644 times
Reinstallation required under Outlook Express 
The toolbar disappeared. I reinstall the software but it still disappears each time I do this operation.
1464 times
Mail server rules 
I am using mail server rules to move the incoming e-mails. These messages are not filtered.
1457 times
Retrieving my licence key  
How can I retrieve my licence key?
1263 times
AVG Antivirus 
AVG Antivirus conflict
1175 times
I am asked to close Outlook or Windows Mail 
I am asked to close Outlook or Windows Mail even though these both programs are already closed.
1174 times
Wrong installation choice 
During the installation, I habe been mistaken because I only use Outlook Express and I ticked for Microsoft Outlook, which I do not use. How can I go back and modify the installation, because this option is useless.
1170 times
Availability of the freeware version 
During which period of time can I use the freeware version of the software and wich availability do the updates have?
1160 times
Vade Retro multi-computers 
Adjustment of a one-computer licence to a multi-computers licence
1158 times
Does the adjustment to the Version 3 of Vade Retro modify the terms of my subscription? 
If I download and install the Vade Retro Desktop 3 version, will my subscription to the updates remain valid, as for the version 2 I was using until then?
1157 times
Virus 
How does Vade Retro blocks virus ?
1107 times
Conflict with Bitdefender 
Conflict with the antispam software Bitdefender
1100 times
Save my red and green lists 
I would like to reformat my hard disk and to retrieve my green and red lists to install them back after the format.
1095 times
Keylogger 
Oehook.dll and Vadere~1.exe are detected as keyloggers
1094 times
Blank page when trying to subscribe 
Blank page when trying to subscribe
613 times

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