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F.A.Q. Frequently Asked Questions



In order to help you during the installation, the configuration and the handle of your software, we placed at your's disposal a list of questions the most frequently asked by the users of Vade Retro Desktop.
Following are answers to some of the most commonly asked questions you could ask you while using your software. We advise you to check them before contacting our hotline support.


List of FAQs Consultations
Uninstallation 
Uninstallation of the Vade Retro Toolbar
355 times
Availability of the freeware version 
During which period of time can I use the freeware version of the software and wich availability do the updates have?
283 times
Reinstallation required under Outlook Express 
The toolbar disappeared. I reinstall the software but it still disappears each time I do this operation.
267 times
AVG Antivirus 
AVG Antivirus conflict
257 times
Wrong installation choice 
During the installation, I habe been mistaken because I only use Outlook Express and I ticked for Microsoft Outlook, which I do not use. How can I go back and modify the installation, because this option is useless.
234 times
Mail server rules 
I am using mail server rules to move the incoming e-mails. These messages are not filtered.
230 times
Keylogger 
Oehook.dll and Vadere~1.exe are detected as keyloggers
225 times
Save my red and green lists 
I would like to reformat my hard disk and to retrieve my green and red lists to install them back after the format.
225 times
Retrieving my licence key  
How can I retrieve my licence key?
224 times
I am asked to close Outlook or Windows Mail 
I am asked to close Outlook or Windows Mail even though these both programs are already closed.
217 times
Does the adjustment to the Version 3 of Vade Retro modify the terms of my subscription? 
If I download and install the Vade Retro Desktop 3 version, will my subscription to the updates remain valid, as for the version 2 I was using until then?
214 times
Vade Retro multi-computers 
Adjustment of a one-computer licence to a multi-computers licence
214 times
Conflict with Bitdefender 
Conflict with the antispam software Bitdefender
214 times
Virus 
How does Vade Retro blocks virus ?
214 times

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