To assist you in installation, setup and operation of your Vade Retro Desktop, we put at your disposal a list of frequently asked question by users of Vade Retro Desktop. These FAQs answer most questions you can ask yourself when using your filter. We advise you to consult them before sending your request for assistance hotline support

Uninstallation
Uninstallation of the Vade Retro Toolbar

Reinstallation required under Outlook Express
The toolbar disappeared. I reinstall the software but it still disappears each time I do this operation.

Mail server rules
I am using mail server rules to move the incoming e-mails. These messages are not filtered.

Retrieving my licence key
How can I retrieve my licence key?

AVG Antivirus
AVG Antivirus conflict

Wrong installation choice
During the installation, I habe been mistaken because I only use Outlook Express and I ticked for Microsoft Outlook, which I do not use. How can I go back and modify the installation, because this option is useless.

I am asked to close Outlook or Windows Mail
I am asked to close Outlook or Windows Mail even though these both programs are already closed.

Does the adjustment to the Version 4 of Vade Retro modify the terms of my subscription?
If I download and install the Vade Retro Desktop 4 version, will my subscription to the updates remain valid, as for the version 3 I was using until then?

Availability of the freeware version
During which period of time can I use the free trial version of Vade Retro Desktop ?

Vade Retro multi-computers
Adjustment of a one-computer licence to a multi-computers licence

Virus
How does Vade Retro blocks virus ?

Conflict with Bitdefender
Conflict with the antispam software Bitdefender

Keylogger
Oehook.dll and Vadere~1.exe are detected as keyloggers

Save my red and green lists
I would like to reformat my hard disk and to retrieve my green and red lists to install them back after the format.

Blank page when trying to subscribe
Blank page when trying to subscribe